Latest News

Celebrating Managed Returns

This week we've published a new infographic brochure on our eCommerce Managed Returns Services.

To mark the release of this new visual content, we've decided that it's 'Infographic Week' at TSB. 

If you're following us on twitter @TSBSupplyChain, then you've probably already got an idea what that means. We love Infographic content and have themed this weeks tweets around our favourite eCommerce infographics as part of our #infographicweek hashtag.

Using infographic design is a brilliant way to communicate statistics and fits so well with the rapidly growing world of eCommerce. With new facts, figures and studies celebrating the growth of global online retailing emerging all the time, infographics on consumer behaviour, shopping cart abandonment, delivery options and a wealth of other topics pertaining to shopping online are a welcome form to learn about best-practice in eCommerce.

This latest TSB Supply Chain publication on the subject of eCommerce Managed Returns addresses the context of consumer expectations of Returns Policies, the problems facing online retailers and most importantly; how our cost-effective ReBOUND Returns Services take a multi-channel approach to enhancing the customers experience of the returns process. A typical consumer return journey is mapped in the brochure, emphasising how the online retailer gains visibility of items being sent back and how the end-to-end process is streamlined for stronger eCommerce logistics and happier customers!

This is the second infographic brochure in a series of designs created in-house by our marketing team to showcase our capabilities for supporting global eCommerce logistics and growth.

eCommerce Returns should be an opportunity to stand out against your competitors, so tell us about your ecommerce returns challenges to gain a competitive advantage in online retailing. You can also take a look at our eCommerce Fulfillment Brochure to see what we can offer you through our e-fulfillment services.


Published by Monk Chipman

Another Liquidation Project Announced

We have just acquired another UK customer who want us to re-sell their surplus stock.

The project fits under our Returns Services as an alternative solution for managing the reverse logistics of the rapidly growing eCommerce market. As consumer shopping habits evolve worldwide, the shift towards online and mobile shopping has created greater ease of purchase and increased numbers of online transactions. This has inevitably brought with it higher volumes of returned items and excess stock; with as much as 60%* of women’s clothing purchased online being returned. In response to this trend, we have developed a multi-channel approach to selling excess or liquidation stock based around a gain share model. Our customers want to turn their surplus stock into cash, so we have developed a robust, multi-channel approach that maximises the profit on every item.

We’re currently working on an infographic brochure to highlight our Returns capabilities, which will be released soon.

Get in touch to kick-start your own excess stock liquidation, or to find out about our other Returns services, visit;

*Jim Roebuck, Logistics Director at Shop Direct Group - Reverse flow in e-commerce

Published by Monk Chipman

Joining the Chamber of Commerce

TSB Supply Chain become members of the Shropshire Chamber of Commerce

Shropshire Chamber of Commerce News. Networking in Shropshire.
Shropshire Chamber of Commerce Members Welcome Pack


As our Headquarters is centrally located in Telford, Shropshire; the birthplace of the Industrial Revolution and now a hub of enterprise and innovation, we're supporting the likes of 'Invest in Telford' and 'The Shropshire Chamber of  Commerce & Enterprise' to contribute to the thriving programmes of business related training, networking and advice in the local area. 

Throughout the year, the Chamber runs over 150 events from seminars, training, networking, business expos and evening events. The Chamber is a not for profit organisation 'In business for business'. TSB Supply Chain are now officially members, joining 2241 existing subscribing members. We look forward to networking with other businesses in Shropshire and encouraging economic growth and investment.

This latest networking movement is linked with our existing activities online. Both Invest in Telford and The Chamber of Commerce are also on twitter and if you'd like to join in and social network with us, follow @Investintelford @ShropsChamber and @TSBSupplyChain


For more information visit;


Published by Monk Chipman

Welcome to our BRAND NEW WEBSITE!

Find out what's new...

Last week we launched our brand new website which has taken on a much more modern feel. We’ve freshened up our brand image so it is in keeping with the direction we are heading in and hopefully it shows much more of our company personality too.
All our graphic designs have been created in-house, so we’re proud to unveil our new service logos and overall easier layout. We’re also working on creating animated videos and you’ll notice that our company overview video sits pride of place on our homepage carousel. Watch Video Now. More videos coming soon…
So what’s new?

Before and After. Our homepage has been revamped and given a new lease of life!
Before and After. Our homepage has been revamped and given a new lease of life!

Chat to us- We’ve extended our communication channels, you can now get an immediate answer to your questions using the live chat feature.

We’re social - You can follow and tweet us @TSBSupplyChain. Our Twitter feed is now integrated with our website, so you can follow our microblog to stay in the loop with our news, so you don’t have to wait for our Monthly Newsletter to be sent out. Sign up to our newsletter here
In the Spotlight - Another exciting new feature is our ‘Service Showcase’ feature on the Homepage carousel. This is our spotlight on a featured service and the “flavour of the month” to kick-start this rolling slide is our ‘Multi-Channel eCommerce’ service. Find out more

But don’t just read about our changes, see for yourself. Look around our new site and maybe even pop up to say hi or tweet us.

TSB Supply Chain are experts in eCommerce Logistics, Fulfillment and Returns.

Published by Monk Chipman

From Internship to Management

A Drama Graduate has turned a Keele University Graduate Internship into an exciting role within the management team of an international supply chain company after just three months.

Back in April, we took on a Graduate through the Keele University Internships scheme into our Marketing department. Last week, we met up with the schemes organisers to reflect on the experience and announce the successful impact Charlotte has already made with us here at TSB Supply Chain ltd as she continues to work with us as Marketing Manager.

The following story is reported as a case study on the Keele University Internships website;

Drama Graduate Makes It In Marketing

Charlotte Monk-Chipman, Marketing Manager at TSB Supply Chain secures a management role within a growing eCommerce Logistics company.
Charlotte Monk-Chipman, Marketing Manager

Charlotte Monk-Chipman, 22, found success during a marketing co-ordinator internship with TSB Supply Chain Ltd which was organised through the Keele University Graduate Internships scheme.

Charlotte, from Telford, secured the marketing management role by impressing the company’s director, Graham Best, with her unique takes on advertising, web design and social media campaigns.

“My role is incredibly varied which suits my creative personality,” Charlotte said. “I’m trusted to work to my instincts and often work independently on my ideas. They’ve always said to me that everything is up for grabs.”

Charlotte had no previous experience in marketing, but left a lasting impression on the director during three interviews which she used to demonstrate her ideas, outlook and confidence.

“The focus was more on the future and the direction the company wanted to head in and how I could drive that, rather than reflecting purely on what I had done in the past,” she said.

Charlotte graduated last year from the University of Exeter and now hopes to pursue a long career in Marketing.

“I want to be one of the top women in Marketing,” she said. “But first I want to see how far I can help to develop this company and see where it takes me.”

TSB Supply Chain Ltd, based in Telford, offers solutions to supply chain problems both nationally and internationally.

Charlotte standing with Graham Best, Director.
Charlotte standing with Graham Best, Director.

Director of TSB Supply Chain Ltd, Graham Best said: “We wanted to train someone specifically to support TSB who had fresh ideas and energy. The company is working to get more involved with e-commerce and Charlotte is the right person to help us do that."

“Charlotte drives the whole social media side using Twitter and getting involved in communities. She has also helped us to define what we do and what our strategy should be, and then expressing it online."

“The internship team at Keele is highly professional and approachable. They always deliver what they commit to. I would highly recommend the scheme to any growing, dynamic business.”

Written by Andrew Lovatt

For more information about the Keele University Graduate Internships scheme, which is part funded by European Regional Development Fund, please call 01782 733403 or e-mail: 

Or to read the original article, see this link;

Published by Monk Chipman

Reducing your Inventory is not a “black art”

These days, your CEO is less likely to ask if a reduction in inventory investment is possible. He or she is more likely to insist on it, make it one of the primary objectives of the company and even worse, make you personally accountable for achieving it. So the pressure is on… Graham Best attempts to lighten the load:

Advice article on affordable Inventory Forecasting software
Reducing your Inventory is not a "Black Art"

You may be providing spares for a fighter jet, or stocking a range of t-shirts with pictures of cats on. The products are very different but many of the problems are the same. The trouble is, inventory used to be regarded as an asset not as a cost. So it was acceptable to throw inventory at your supply chain in order to keep availability high and your customers happy.

Now times have changed and it’s generally accepted that you need the lowest levels of inventory possible (without depriving your customers of their much loved cat t-shirts). The technical challenge is to identify target stock levels for your products based on numerous and moving sources of information.

For example:

Customer expectations,
Sources of potential supply,
Sources of potential demand,
Supplier lead times,
Available budget.

Not only that, you need to regularly review all this information to ensure that it’s accurate and perform a “what if” analysis to help you see into the future. So it’s no wonder that most companies have been going “spare” using spreadsheets (because we all know that ERP does not handle this scenario very well...)
In reality, the solution to this problem has been around for decades, but relatively few companies have done anything about it.


Software vendors have historically charged an arm and a leg for purpose built demand planning and forecasting solutions. But this type of solution was over engineered for the typical business and so most of this expensive functionality would never get switched on. It also required highly trained operators and tight integration with ERP, so only the most well heeled companies could afford to implement and maintain this type of application. The remainder had to soldier on with spreadsheets and guess work.



So what has changed?

Smaller inventory management applications have matured enough over the years to provide the essential functionality without all the extra bells and whistles into a sound package suitable to run a typical business. These applications can be implemented very quickly and are simple to use.

So what can you do about it?

  1. Find some cloud based (Saas) inventory management software for £1,000 - £2,000 a month. You may not get sophisticated functionality in every single area, for example repair management, but all the basic functionality will be there. It should also include management reporting, dashboards and ongoing access to new releases.
  2. Offer to provide the supplier(s) with some historical data so that you can see the system running with your inventory. From this process you will be should be able to derive a return on investment which will make the business case a no–brainer.
  3. Involve colleagues from other areas like purchasing who will directly influence the performance of the system. If you are recommending purchase orders for example that are not executed correctly (because your suppliers don’t meet expected lead times) then it’s not going to work. One of the reasons that systems like this have failed in the past is a lack of buy in across the business.
  4. Get your IT department on side. You don’t need a 6 month integration project with your ERP systems, just a regular refresh of the data that feeds the inventory management software (a CSV or Excel file uploaded regularly via Drop Box is perfectly adequate in most cases)

Cost effective software and an understanding of how your overall supply chain is impacted can at last provide an answer for the majority. Don’t delay any longer though, as 25% inventory reductions are quite common.

That should get the CEO off your back for a while at least!

Written by Graham Best, Director of TSB Supply Chain Limited.

Published by Monk Chipman

TSB Supply Chain launch their first animated service video.

Have a look at the first of our in-house creations for our 'About Us' video.

We aim to make our videos brief but entertaining and informative, as a quick-fire way to get a taste of what we do. We hope to make the website more accessible by rolling out these animated videos at regular intervals. You can watch the first of these below, or on our About Us page. 

We now have a Youtube Channel, where over the next few months, you should see more videos appearing. If you already follow us on Twitter (@TSBSupplyChain), then you’ll have a quick way to access our updates and we’ll post links to these videos, so you can watch them on the go. Alternatively they’ll crop up on our Google Plus and Linkedin pages too.

Published by Monk Chipman

How to reduce your energy bills.

Top tips from a procurement specialist to help you and your business get spend smart.

Energy is a commodity and needs to be treated as such. But the important thing to realise is that prices vary day by day and a quote will only be valid for that same day. Thus, a decision must be made immediately, usually within hours of receiving an offer from the suppliers. Which means it is important that the negotiator is also the decision maker and holds the power to negotiate the energy prices and then shake on it.

It is also important to weigh up all the costs i.e. Climate Change Levy (CCL) etc not only the price of energy, as for small companies it is often better to have an all encompassing price. Again, you need the right person negotiating this, so it is certainly worth consulting with a Procurement Specialist.

You might not have realised that the energy supplier is not always responsible for the meter and meter reading. There are usually two contracts, one for the meter and one for the energy.

A B2B Procurement Specialist shares a few words of advice on how to reduce your energy bills for businesses.

Reducing your energy bill is not as simple as remembering to switch the light off and turning the heating down. For true cost savings, you need to dig deeper. This is also important, but there are two ways to reduce energy costs:

1. Managing & reducing energy consumption
2. Negotiating energy prices

To achieve the latter, you need to get utility smart to get more value from your energy contract.

Here are some more tips to reduce your energy consumption:
• Ensuring not all electrical items are switched on at the same (this would increase the demand)
• Using sensors to switch lights off when no one is in the room
• Using energy saving bulbs (if possible)

Written by Brigitte Kershaw
Procurement Specialist

Published by Monk Chipman