Time Critical Spare Parts
Worldwide solutions for Time Critical Spare Parts management. An infographic image of an egg timer with computer parts falling through the smashed glass.


We understand the intense pressures and risks associated with breakdowns, so when you require spare parts stored locally to your customers in multiple strategic stocking locations (SSLs), all integrated with a same-day courier, next flight out service (NFO) or next day delivery, then we have the solution.

What do we offer?

Our network operates 24/7/365, is fully barcode enabled and supports SLA’s (service level agreements) from 2 hours upwards, so we can give you that extra competitive advantage and diminish down-time for your customers.

We can provide value added services in our locations such as collecting defective parts and returning to local or regional hubs for preliminary processing and sorting prior to shipping for repair or recycling.

More value added services include;

• Kitting,
• Testing,
• Re-working,
• Re-packing,
• Re-labelling;

What are our capabilities?

We are experienced in handling a wide range of hi-tech parts requiring ESD (Electrostatic Discharge) storage and handling. Also for medical device spares, handled in accordance with ISO 13485:2003.
 
Our SSLs give us the ability to store your spare parts close to the point of need in the event of emergency breakdown. This network is growing too and we can typically open a new location within only 2 weeks subject to Importer of Record (IOR), so we can reassure you that your safety net of SSLs are well placed for your needs.

How do we do it?

Our customers’ agents (call centres, field engineers etc.) can place service orders via our web based system, where they can search for a part nearest to their required delivery point, choose a part down to serial number level to be picked and shipped and monitor the delivery progress up to the point of delivery, including email notifications as status’ change.
 
We back up the service through our 24/7/365 Customer Service Centre; who monitor all shipments and deal with any problems or delays. We respond quickly to service events, and give you the ability to track inventory in real-time, so you have full visibility of orders to monitor delivery status. This also allows us to replenish SSLs from our regional Distribution Centres (DCs) as soon as possible to uphold your delivery promise. 

Benefits of our service include;

• Meet your service level obligations 
• Flexible network of SSL’s
• Reduced inventory holding,
• Rapid delivery,
• Reduced administration,
 
…All leading to cost-savings.

What makes us different?

We work alongside you to fully understand your business needs, so we can provide you with the best possible solutions, which is why our services are flexible and personalised.
 
We have international capabilities, so to help you secure your global requirements, our customers have access to over 250 optimally located SSLs worldwide, so we can provide our customers with piece of mind that our time-sensitive delivery promises are consistently met.